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IT-Helps

Helpdesk Software for IT & Non-IT Departments Request For Demo    Download Brochure

ItHelps is a comprehensive technology helpdesk Software Solution that reduces the lifecycle of Help Desk issues and increases the productivity of the end users. It streamlines the complete Technology related issues process at one stop. This will help in resolving the call tickets in quicker time with the proper resolution.

This particular Software Solution helps in reducing the pressure of the Network administrators and provides the various aspects of time saving through automated assignments of the tasks and with proper escalations.

Features :


Benefits :
  • Easy Customization
  • Tracking of important data and all important issues
  • Manipulation of Data
  • Track and enforce your Help Desk Processes.
  • Report and measure the effectiveness of your Help Desk processes
  • Create and maintain searchable Knowledge base (FAQ) to allow Customer to help them selves.
  • Applying custom queries to the reports
  • Clear view of assets
  • Warranties and Contracts
  • Message Broadcasting

 

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