Associate Relationship Management System (ARMS) is a very effective Franchisee management software. ARMS maintains entire track of all activities between Principal and Associates.
Any Organization working with associates / franchisees may have outsourced a lot of activities/process to these extended arms. For ensuring the Business Development and Better service level including client SLAs and turn Around Time, ARMS will be the most appropriate t tool.
Starting from the appointment, through process allocation, billing till detachment process can efficiently managed by this software.
The following functionalities will be addressed by ARMS:
- Enquiry by a company/individual to become an associate
- Due diligence of the party by Shell's Relationship Executive (RE).
- Approval and Appointing as associate
- Assignment of Process / Work to Franchisee
- Training and Trial Run
- Performance monitoring
- Communication Management
- Payable and Receivable
- Quality Audit
- Closure of the Franchisee in case required.