SMART is a vertical independent tool for digitization of various kinds of forms using in different business processes. Which will enable a very fast and quality processing in a very much-decentralized process. Accepted hard or soft data from customer / dealer at any remote location will be converted and transferred at a maximum speed to the principal for better customer service.
- Enables & Facilitates complete solutions for De-centralization of Form Processing at National Level.
- Has Central Administrative & Security Control.
- Delivers Customer Centric Output.
- Provides tracking and measures the service output of every activity performed remotely.
- Eliminates regular physical movement of records, thus reducing cost of logistics.
- Reduces the TAT, thus by enhancing the services to end user.
- Flexible architecture to act both three layer and two layer of service level simultaneously.
- Layers includes Principal / Vendor, Associates / Dealer and Customer
To the employee - to the employer - to the Client
Performance Management is the Nerve System of BPO World
- Helps employee to move up in the ladder of expertise most efficiently
- Helps employer to measure all the resources so as to manage the triangle of client, vendor and employee most efficiently
- Decentralized Process with Centralized MIS and Control
- Multi-layered (Location, Project & Process) reporting structure
- Any time - Any where Manageability
- Project Performance through Work Volume, Work Completion, Accuracy Level and Turn Around Time
- Location Performance through capacity utilization, Grading and skill sets
- Resource Utilization through Man, Machine, Minute, Method and Money
- Manpower Tracking through Biometric, System Usage and Productivity norms