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BPO Solutions

Form Processing,Call Center CRMS Request For Demo    Download Brochure

SMART

SMART is a vertical independent tool for digitization of various kinds of forms using in different business processes. Which will enable a very fast and quality processing in a very much-decentralized process. Accepted hard or soft data from customer / dealer at any remote location will be converted and transferred at a maximum speed to the principal for better customer service.

Features :

  • Enables & Facilitates complete solutions for De-centralization of Form Processing at National Level.
  • Has Central Administrative & Security Control.
  • Delivers Customer Centric Output.
  • Provides tracking and measures the service output of every activity performed remotely.
  • Eliminates regular physical movement of records, thus reducing cost of logistics.
  • Reduces the TAT, thus by enhancing the services to end user.
  • Flexible architecture to act both three layer and two layer of service level simultaneously.
  • Layers includes Principal / Vendor, Associates / Dealer and Customer

SCOPE :

To the employee - to the employer - to the Client

Performance Management is the Nerve System of BPO World

  • Helps employee to move up in the ladder of expertise most efficiently
  • Helps employer to measure all the resources so as to manage the triangle of client, vendor and employee most efficiently

  • Decentralized Process with Centralized MIS and Control
  • Multi-layered (Location, Project & Process) reporting structure
  • Any time - Any where Manageability
  • Project Performance through Work Volume, Work Completion, Accuracy Level and Turn Around Time
  • Location Performance through capacity utilization, Grading and skill sets
  • Resource Utilization through Man, Machine, Minute, Method and Money
  • Manpower Tracking through Biometric, System Usage and Productivity norms

 

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